Returns & Exchanges

Sophie Buhai accepts returns on full-priced items within 14 days of delivery, provided they are in their original, unworn condition with all packaging intact. Please note that for hygiene reasons, earrings are final sale and cannot be returned.

1

Initiate Your Return

Visit our online return portal with your order number and zip code to request a Return Merchandize Authorization (RMA) number.

2

Prepare the Package

Securely pack the jewelry in its original Sophie Buhai box and protective pouch to ensure the item is not damaged during transit.

3

Affix Shipping Label

Print the prepaid shipping label provided via email and attach it to your package, ensuring any previous shipping labels are covered.

4

Drop Off and Refund

Drop off your package at an authorized courier location; your refund will be processed to the original payment method within 7-10 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing