Frequently Asked Questions
Common inquiries regarding Sophie Buhai's artisanal jewelry and accessories.
What is the standard processing time for orders?
Most of our pieces are handcrafted to order in Los Angeles. Please allow 3 to 5 business days for processing before shipment. During peak seasons or sales, this window may extend to 7 business days.
How should I care for my sterling silver and gold jewelry?
To maintain the luster of your pieces, store them in a dry place and avoid contact with water, perfumes, and lotions. Clean gently with a soft polishing cloth specifically designed for precious metals.
What is your return policy?
We accept returns on full-price items within 14 days of delivery, provided they are in original, unworn condition with all packaging intact. Please note that for hygiene reasons, earrings are final sale.
Do you offer international shipping?
Yes, we ship worldwide via DHL Express. International customers are responsible for any duties, taxes, or customs fees incurred upon entry into their destination country.
Can I request a repair for my Sophie Buhai piece?
We stand by the quality of our craftsmanship. If your item requires repair due to a manufacturing defect within one year of purchase, we will provide a complimentary service. Repairs outside this window or due to wear and tear may incur a fee.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options such as PayPal, Apple Pay, and Shop Pay.